Refund policy

Return and Refund Policy

At Infected Threads Collective, we want you to be completely satisfied with your purchase. Please read our policy carefully before making a purchase.

Returns

We do not accept returns for change of mind. All sales are final.

Refunds

Refunds will only be issued in cases where the item is defective or damaged. If your product is defective, please contact us within 7 days of receiving your order, providing clear photos or videos of the damage/defect.

We will assess the situation and, if applicable, offer a full refund or replacement for the defective item.

How to Request a Refund or Replacement

To request a refund or replacement, please follow these steps:

1. Contact us via email at info@infectedthreadscollective.com within 7 days of receiving the item.
2. Include your order number, a brief description of the issue, and any relevant photos or videos showing the defect or damage.
3. We will review your request and get back to you with instructions for returning the defective item (if required).

Shipping Costs

Shipping costs for returns or exchanges of defective items will be covered by us. However, if your request is not due to a defect (such as a change of mind), the shipping cost will not be refunded.